Family Self-Sufficiency Coordinator


August 2nd, 2023

Position Summary

Under the supervision of the Assistant Director of Occupancy and Housing Compliance, or designee, the Family Self-Sufficiency (FSS) Coordinator is responsible for providing comprehensive case management services to Housing Choice Voucher (HCV) and Public Housing residents. Responsibilities include ensuring the program meets HUD’s Performance Measurement System. Develop individual case plans, coordinate community resources and general case management. Strategically plan outreach efforts with a focus on zero to very low- income households to increase earnings through employment.

Salary Range
$4,245 – 5,160 Monthly Non-exempt

Essential Job Functions & Required Knowledge

Essential Job Functions

  1. Plans, develops, and monitors goals and objectives of the FSS program.
  2. Strategically plan outreach efforts with a focus on zero to very low-income households to increase earnings through employment income.
  3. Coordinates services with participants and local social service agencies including reviewing the status of cases, resolving problems, and maintaining accurate case records of services provided.
  4. Coordinates, participates, develops, and oversees services provided by community-based organizations, including services provided through the agency’s resource centers and community activities.
  5. Coordinate activities with Resident Councils
  6. Assesses individual participant needs and established services and training plans, which enable the participant to achieve self-sufficiency.
  7. Oversee the monetary management, employment and home ownership workshops and trainings, including scheduling classes and coordination with community partners.
  8. Develops a Contract of Participation for each participant and monitors participants at least monthly to evaluate their success toward achieving goals and objectives.
  9. Contacts public and private agencies and organizations to arrange services needed by participants and provides referrals for services.
  10. Assists in establishing and monitoring escrow accounts for participants.
  11. Develops and maintains a Program Coordinating Committee of participating community agency representatives.
  12. Develops marketing materials, conducts outreach, and plans and facilitates training and orientation to ensure program participation levels are satisfactory.
  13. Develops partnerships with educational and occupational institutions and the local business community.
  14. Provides and/or assists with public presentations regarding the FSS program and its participants to service clubs and other public forums, as requested.
  15. Performs Interim, Annual, and other re-exams as required.
  16. Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Required Knowledge and Abilities

  1. Knowledge of purposes, policies, and regulations, rules, general operations and procedures that govern the Authority’s assisted housing programs.
  2. Knowledge of the local, state, and federal laws governing public and other subsidized housing programs including tenant selection, landlord/resident regulations, leasing of property and evictions under the Authority’s assisted housing programs.
  3. Knowledge of local, state, and federal community social services and funding sources including knowledge of social trends and economic conditions and their application to overall community service programs including the sources and availability of information relating to social services with the ability to secure the confidence and cooperation of other public agencies.
  4. Knowledge of report preparation techniques and procedures and a demonstrated ability to prepare and evaluate professional and technical reports, and other documents.
  5. Knowledge of modern office equipment including but not limited to copiers, personal computers, mainframe terminals, calculators, facsimile machines, etc.
  6. Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Authority and HUD in planning, promoting and evaluating housing and housing related programs.
  7. Ability to plan, organize, and schedule work assignments in a timely manner.
  8. Ability to prepare and present ideas in a clear and concise manner, both orally and in writing, as well as communicate with people from a broad range of socio-economic backgrounds.
  9. Ability to make independent decisions
  10. Must perform basic mathematical skills.
  11. Ability to establish and maintain effective working relationships with co-workers, subordinates, vendors, consultants, contractors, residents, HUD, and local, state and federal officials.

Minimum Education, Training, and Experience

  • 1. Graduation from an accredited four (4) year college or university with major course work in Sociology, Social Work or Human Services, or closely related field preferred.
  • At least three (3) years of experience providing case management services.
  • An equivalent combination of education, training, and experience, which provides the required knowledge and abilities, may be substituted two for one basis. Personal life experiences applicable to the position may also be considered.

Additional Requirements

  1. Must be physically able to operate a variety of automated office machines including computers, copiers, printers, facsimile machines, telephones, etc.
  2. Must be able to work, move, or carry objects or materials such as files, computer printouts, reports, calculators, office supplies, etc.
  3. Must possess and maintain an applicable California Driver’s License and a driving record acceptable to the Authority’s insurance carrier.
  4. May be required to attend meetings after normal business hours.
  5. Job assigned location may vary. Must be able to travel.

Behavioral Competencies

Client Services — Provides timely, courteous, and quality service to an individual whether internal or external by anticipating individual needs, following through on commitments, and ensuring that our clients have been heard.

Initiative — Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Professional Behavior — Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate.

Communication — Employee needs to provide clear, concise, and organized communication to fully transfer understanding of programs and responsibilities. Actively listens and ability to adapt messaging. Strives to communicate information with appropriate personnel in a timely manner.

Teamwork — Actively and collaboratively participates, despite personal differences, towards a common goal. Employee is open to new ideas and/or approaches. Employee is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.

Integrity — Employee is honest with oneself, coworkers, and clients. Stands up for what is right even in the face of opposition.

Safety Awareness — Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.

Reliability & Judgment — Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Agency expectations. Performs work in a reliable manner that is both accurate and timely.

To Apply

Download, complete and submit the Housing Authority Job Application to the information below:

Human Resources Department
C/O Doi Do
2575 Grand Canal Blvd. Suite 200
Stockton, CA 95207

For more information about HACSJ Job Opportunities, refer to our Employment Opportunities page.

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